FAQ
Get any information you want to know about us and our products. Can't find the answer you're looking for? Please talk to our friendly team.
Is it possible to visit the factory or inspect the goods?
Welcome to schedule a site visit or third-party inspection (SGS/BV, etc.). We provide assistance throughout the process.
What payment methods are accepted?
We support T/T, Letter of Credit (L/C), PayPal, etc. For the first order, we suggest a 30% deposit + 70% payment upon presentation of shipping documents.
How do I track my order?
After shipment, the bill of lading number and logistics tracking link will be provided for full visibility.
What logistics methods are supported? Is door-to-door delivery available?
Supports sea freight (FCL/LCL), air freight and land transport, and provides DDP/DAP services
What is the delivery cycle?
Spot products will be shipped within 7 days, and customized products will be shipped within 15-30 days
How to get real-time quotes?
Provide an online inquiry form, or contact the sales team directly
Does the price include shipping and taxes?
The quotation is usually FOB Tianjin/Qingdao port price, freight and tax are calculated separately according to the destination.
What is the minimum order quantity (MOQ)?
The MOQ for regular products is 1 ton. For customized products, it needs to be negotiated based on specifications. For small batch trial orders, please contact customer service.
Can you provide pipes in custom sizes and materials?
Customization supported! A variety of materials are available, including carbon steel and stainless steel. Cutting, welding, and anti-corrosion treatment can be provided according to customer requirements (with a link to the custom service page).
Does the pipeline meet international standards (such as API, ASTM, EN)?
Yes, our products are certified to ISO 9001, API 5L, etc., and we provide third-party inspection reports.